Hello to our wonderful community of pet parents across the globe! At Fuzzyard Shop, we believe that caring for your privacy is just as important as caring for your furry family member. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petgearonsale.com or make a purchase from us.

We’ve designed our privacy practices with the same care and reliability we put into curating our collections of bedding, bowls, toys, food, and accessories for your pets. Your trust is our priority.

1. Information We Collect

We collect information that you provide directly to us, as well as some data automatically when you visit our site:

Information You Provide

  • Contact and Account Details: Name, email address, shipping and billing address, phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely by our payment partners) or PayPal account information. We do not store full card details on our servers.
  • Communication Data: Messages, inquiries, or feedback you send to our customer service team.
  • Pet Information (Optional): Details about your pet that you may choose to share to help us personalise recommendations.

Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and dates/times of visits.
  • Location Data: General geographic location (country/city level) to provide appropriate shipping options and regional content.
  • Cookies and Tracking Technologies: As described in Section 6 below.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • Process and fulfill your orders for bedding, toys, food, and other pet products
  • Communicate with you about orders, products, services, and promotional offers
  • Personalise your shopping experience and recommend products your pet might love
  • Improve our website, product offerings, and customer service
  • Prevent fraud and enhance the security of our website
  • Comply with legal obligations and enforce our policies

Our Philosophy: Just as we carefully select vet-approved foods and durable toys for your pet, we treat your personal data with the utmost care and respect. We only collect what we need and use it transparently.

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your data in these limited circumstances:

  • Service Providers: Trusted third parties who help us operate our website, process payments, fulfill orders, or provide customer service. These partners are contractually bound to protect your data.
  • Shipping Partners: Logistics companies who deliver your orders globally (excluding some Asian and remote regions as noted on our website).
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Fuzzyard Shop, our customers, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset.

4. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data:

  • Secure Storage: Your data is stored on secure servers with limited access.
  • Encryption: We use SSL encryption (the same technology that secures your payment information) to protect data in transit.
  • Payment Security: Payment details are processed through PCI-DSS compliant payment gateways. We never store full credit card numbers on our servers.
  • Data Retention: We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law.
  • International Transfers: As a global business based in Australia, your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Correction: You can access and update your account information through your account settings.
  • Marketing Communications: You can opt-out of promotional emails by clicking the “unsubscribe” link in any marketing email.
  • Data Deletion: You may request deletion of your personal data, subject to certain legal obligations we may have.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Consent Withdrawal: Where we rely on consent for processing, you may withdraw consent at any time.

To exercise these rights or if you have questions, please contact our small, passionate team of fellow pet lovers at [email protected]. We aim to respond to all legitimate requests within 30 days.

6. Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies:

What We Use

  • Essential Cookies: Required for basic site functionality, such as adding items to your cart and secure checkout.
  • Preference Cookies: Remember your settings and preferences for future visits.
  • Analytics Cookies: Help us understand how visitors interact with our site so we can improve it.
  • Marketing Cookies: Used to show relevant ads for our pet products on other websites.

Your Choices

Most browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our site may not function properly without cookies.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date below.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Postal Address: Fuzzyard Shop, 72 Lewin Street, Urangeline, Australia 2656

📍 72 Lewin Street, Urangeline, Australia 2656 | 🌍 Shipping Globally (excluding Asia and some remote regions)