Hello to our wonderful community of pet parents across the globe! At Fuzzyard Shop, we believe in nurturing the unique bond between pets and their people. This commitment extends to every aspect of your shopping experience, from the moment you order to the care we take in handling any returns. We’ve designed our shipping and returns policies to be as reliable and caring as the products we curate for your beloved companions.
Our Promise: Your satisfaction and your pet’s happiness are our top priorities. If an item isn’t quite right for your furry family member, we’re here to help make it right.
Shipping Information
We ship to pet lovers worldwide (excluding some remote regions and parts of Asia). Our small, passionate team works diligently to get your pet’s new gear to you as quickly as possible.
Order Processing & Delivery Timelines
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | 1-2 Business Days | We carefully pick and pack your order with the same love we’d give our own pets’ items. |
| Standard Shipping DHL / FedEx |
10-15 Business Days after dispatch |
Shipping fee: $12.95. A reliable and trackable service for your peace of mind. |
| Free Shipping EMS |
15-25 Business Days after dispatch |
Available on all orders over $50. A more economical option for your pet essentials. |
Our Returns & Exchanges Policy
We understand that sometimes a product might not be the perfect fit. Our returns process is designed to be straightforward and transparent.
Policy At a Glance
- Timeframe: 15 days from the date of delivery.
- Condition: Items must be unused, in original packaging, with all tags attached.
- Process: Start by contacting our team for a Return Merchandise Authorization (RMA).
- Refunds: Issued to the original payment method within 5-10 business days of us receiving your return.
🛑 Important: Non-Returnable Items
To ensure the health and safety of all pets, the following items cannot be returned or exchanged for hygiene and safety reasons once opened:
- Wet Food & Dry Food: All opened or unsealed pet food products.
- Treats: Any opened packages of pet treats.
- Bowls and Feeders: If the original packaging is opened or the item shows signs of use.
Please choose carefully for these product categories. Returns are only accepted if the item is sealed, unopened, and in its original condition.
Step-by-Step Return & Exchange Process
1 Contact Our Team (Within 15 Days)
Email our team of fellow pet lovers at [email protected] with the subject line “Return/Exchange Request”. Include your order number and reason. Use the template below:
Hello Fuzzyard Team,
I would like to request a [return/exchange] for my recent order.
Order Number: #[Insert Order Number] Order Date: [Insert Order Date] Item(s) for Return/Exchange: [List the product name(s) and quantity] Reason for Return/Exchange: [Please provide details]
Please advise on the next steps.
Best regards,
[Your Full Name]
2 Receive Instructions & Return Authorization
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send the item. Please do not send items back without this authorization.
3 Pack and Ship the Item
Securely pack the item(s) in their original packaging with all accessories and tags. Clearly write the RMA number on the outside of the package and ship it to the address we provide.
Note on Shipping Costs: Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable service.
4 Our Inspection & Your Resolution
Once received, our team will inspect the return within 3-5 business days.
- For Returns: Upon approval, your refund will be processed immediately.
- For Exchanges: We will ship the replacement as soon as possible. If out of stock, we’ll contact you to discuss alternatives or issue a refund. We cover the shipping for replacement items.
Refunds: Timing & Method
We aim to process refunds as quickly as we fulfill your orders for cozy bedding or fun toys.
- Timing: Refunds are issued to your original payment method within 5-10 business days after we receive and approve the return.
- Method: The refund will be sent back to the original card (Visa, MasterCard, JCB) or PayPal account used for purchase.
- Notification: You will receive an email confirmation once the refund is initiated. The time it takes to appear in your account may vary depending on your bank or provider.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or refund. Our goal is to fix any mistakes with the same urgency we’d want for our own pets’ gear.
Need Help? We’re Here For You.
We understand that returns can be a hassle. Our small, dedicated team is committed to making this process as smooth and stress-free as possible.
Email: [email protected]
Postal Address for Returns (after authorization only):
Fuzzyard Shop Returns
72 Lewin Street
Urangeline, Australia 2656
We aim to respond to all inquiries within 1-2 business days.
Thank you for being part of the Fuzzyard Shop family. We’re committed to providing not just quality products for your pets, but also a trustworthy and caring shopping experience.